// Solution
IT support with SLAs built in, not bolted on
Ticket queues, SLAs, knowledge base, and change control.
// The operational problem
Support requests arrive by email, chat, and hallway conversation. Nothing is prioritized, nothing is measured, and the same questions get answered again and again.
Key capabilities
Central ticket queues with categories and priorities
SLA timers, escalation rules, and breach alerts
Self-service portal with a searchable knowledge base
Asset-linked tickets for full context
Change requests with approval workflows
Team performance and SLA compliance reporting
How it works
Intake
Every request becomes a ticket — from portal, email, or API.
Triage
Rules route, prioritize, and assign work automatically.
Resolve
Agents work queues against visible SLA timers.
Improve
Recurring issues become knowledge base articles and fixes.
Deployment options
Northcloud SaaS
Fully hosted and operated by us on AWS. Subscribe and start — we handle infrastructure, updates, and backups.
Private Cloud
Deployed into a dedicated AWS environment for your organization, with isolated data and custom networking.
Hybrid / Integrated
Connected to your existing systems — ERP, payroll, identity — through APIs, webhooks, and managed data pipelines.
ServiceDesk
Also available soon as a modular product: IT support with SLAs built in.
// Next step
See IT Service Management working on your data
Request a demo and we'll walk through this solution using workflows from your own operations.