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Terms of Service
Last updated: January 2026. The terms governing use of Northcloud Solutions Inc. websites, products, and services.
1. Agreement
These Terms of Service ("Terms") govern your access to and use of the websites, software products, and services provided by Northcloud Solutions Inc. ("Northcloud", "we", "us"). By using our website or services, you agree to these Terms. Specific products, subscriptions, and custom engagements may also be governed by separate order forms or master service agreements; those documents prevail where they conflict with these Terms.
2. Our services
Northcloud provides business software products, custom software development, cloud architecture and migration, managed operations, integration, and support services. Product features marked "Coming Soon" are in pre-launch and may change before general availability.
3. Accounts and acceptable use
You are responsible for the accuracy of information you provide, for maintaining the confidentiality of your credentials, and for activity under your account. You agree not to misuse our services — including attempting unauthorized access, interfering with operation or security, or using the services for unlawful purposes.
4. Customer data
You retain all rights to the data you and your organization submit to our services. You grant us the limited rights needed to host, process, and transmit that data solely to provide and support the services. We handle personal data as described in our Privacy Policy.
5. Intellectual property
We own our products, software, documentation, and brand. Custom deliverables are assigned or licensed as set out in the applicable service agreement. Neither party gains rights to the other's intellectual property except as expressly agreed in writing.
6. Fees and payment
Subscription and service fees are described in the applicable order, proposal, or AWS Marketplace listing. Except where required by law or expressly stated, fees are non-refundable. Late payments may accrue interest and, after notice, may result in suspension of service.
7. Service levels
Availability, support response times, and remedies for managed services are defined in the service level terms of your agreement. We perform scheduled maintenance with advance notice where practicable.
8. Warranties and disclaimers
We warrant that services will be performed in a professional manner consistent with industry standards. Except as expressly stated, the services are provided "as is" and we disclaim all other warranties, express or implied, including merchantability and fitness for a particular purpose, to the maximum extent permitted by law.
9. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our aggregate liability arising out of these Terms is limited to the amounts paid to us for the services giving rise to the claim in the twelve months preceding the event.
10. Term and termination
These Terms apply while you use our services. Either party may terminate a subscription or engagement as provided in the applicable agreement. Provisions that by their nature should survive — including payment, confidentiality, intellectual property, disclaimers, and limitations of liability — survive termination.
11. Changes
We may update these Terms from time to time. Material changes will be posted on this page with an updated revision date. Continued use of the services after changes take effect constitutes acceptance.
12. Contact
Questions about these Terms can be sent through our contact page, by phone at +1 210 917 4373, or by mail to Northcloud Solutions Inc., 6815 Yucca Valley Drive, San Antonio, TX 78242, United States. We aim to respond within one business day.