ServiceDesk
IT support with SLAs built in.
ServiceDesk turns scattered requests into managed queues with visible SLA timers. A self-service portal deflects repeat questions, escalations happen automatically, and reporting shows exactly where support time goes.
Key features
Central ticket queues with categories and priorities
SLA timers, escalation rules, and breach alerts
Self-service portal with searchable knowledge base
Asset-linked tickets via AssetTrack integration
Change requests with approval workflows
Team performance and SLA compliance reporting
Deployment options
- Northcloud SaaS on AWS
- Private cloud environment
- AWS Marketplace subscription
Part of one platform
ServiceDesk shares its login, directory, permissions, and audit trail with every other Northcloud product. Add modules over time without re-entering data or re-training your team.
See the full suite// Next step
Get ServiceDesk before everyone else
Join the early access list and we'll onboard you personally at launch — with founding-customer pricing.